Do you provide customer support for trial users?
Yes. When you have queries about the trial version, you can contact customer support to have the answers for the products.
Can I evaluate your product before purchase?
Yes. But the evaluated version has some limitations, such as the recording time and the editing features. As for the registered version, there is no functional limitation. You are entitled to get the free upgrade within a certain version and receive full technical support.
I purchased the wrong product. Can I exchange it for the right one?
If you have purchased the wrong product, you can keep it and we will provide you free updates lifetime. Moreover, you can purchase the right product with discount.
We will refund the wrong product after confirmation, but please buy the right product beforehand.
What to do if the registration code is invalid?
Confirm the product just registered is the one you've purchased. Make sure there is no wrong spelling of the licensed e-mail address or registration code. Both licensed e-mail and registration code are case sensitive. It is advisable to copy them from your registration e-mail and paste them into the proper text boxes in the registration window. There is no space before Registration Code and Email Address in registration box.
Can I use the program on another computer if I purchase the single license?
If you buy a single license, that means you are allowed to use the program on one computer. If you register the single licensed program on another computer, you will get an error message. If you want to use this program on more than one computer, you need to buy this program again or choose the multiple licenses to get a new registration code.
How can I know if my order is processed successfully or not?
Once you have finished the payment, all detailed product information, including Order ID, Email Address and Registration code will be sent by the payment platform in short time.
Please check both inbox and the spam folder to see if the auto-generated email is marked as spam. If you have ordered successfully but have not received the registration e-mail after 12 hours, you can try to retrieve the registration code information from our support center. If it still fails, please contact us for further assistance.
If you can’t find the corresponding solutions above, Submit a ticket to get more help!