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6 Fixes for Screenshot on iPhone 16/15/14/13 Not Working

Ethan Brooke

Posted by Ethan Brooke to Screenshot Jun 05, 2025

“I cannot screenshot on my iPhone 13!” That’s a real pain you've been facing, and don’t fret, as this screenshot on iPhone not working is a frustrating issue for every iOS user. Capturing those funny memes, crucial information, or memorable moments is a core function of your phone, and when it breaks, it can disrupt the workflow and fun. Luckily, there are simple steps you can take to fix the screenshot is not working on iPhone. Dive in now and get it back on track!

Solution 1: Choose Other Tools to Take Screenshots on iPhone

If you want ways to solve screenshots on iPhone not working, there are other methods that can help except for the default one. Here, you will look at different options: AssistiveTouch, 3DTouch, and a third-party app.

1. AssistiveTouch

AssistiveTouch is an accessibility feature on iOS that creates an on-screen touch menu for users who may have challenges using buttons. Using it, you can take screenshots without pressing the physical buttons; here’s how:

• Enable the AssistiveTouch first on “Settings” > “Accessibility” > “Touch” then “Assistive Touch” and toggle the switch button to turn on. A floating bar will be shown on the screen.

• Now, tap the “AssistiveTouch” button and choose “Device” to “More” then select “Screenshot”, and your screen will briefly flash, indicating the screenshot has been done.

Assistivetouch Screenshot

2. 3D Touch

Aside from the previous on-screen touch menu method, if your iPhone supports 3D Touch, from iPhone 6s to iPhone 8, you can use it to capture your screen quickly, thus fixing your screenshot on iPhone not working.

• On “Settings”, go to “Accessibility” then “Touch” to “Assistive Touch”. Then, under “Custom Actions” or “Customize Top Level Menu”, go to “3D Touch”; among the list of options that can be used with this touch, select “Screenshot”.

3d Touch Screenshot

3. 4Easysoft Screen Recorder - Phone Recorder

If you’re looking for a more robust solution to fix screenshot on iPhone not working? Then try 4Easysoft Screen Recorder ! It is a tool for Windows and Mac that lets you capture iPhone screens in a more versatile way, offering editing tools, customizable options, and more advanced features. By mirroring your iPhone screen, you can begin recording it on your computer screen and capture high-quality video or screenshots. After that, enjoy its editing functionalities to trim it, add texts, annotations, and more, making it a powerful tool for all tasks while quality is preserved.

Screen Recorder Box
Features of 4Easysoft Screen Recorder

Mirror and record your iPhone once connected, then take screenshots.

Ensure HD up to 4K quality, giving you a crisp and clear recording.

Customizable format, quality, resolution, and more settings.

Preview your screenshot and enhance it as needed before saving it.

Free Download

100% Secure

Free Download

100% Secure

Step 1Upon opening the 4Easysoft Screen Recorder on your computer, head straight to the “Phone Recorder” button on the side.

Select Snapshot

In this opened window, choose your device type, and obviously, you have to pick the “iOS Recorder” button.

Select Snapshot

Step 2Now, ensure your two devices are using the same network. After that, go to the “Screen Mirroring” tab on the program, then on your iOS device screen, access the “Control Center” select “Screen Mirroring”, and aim for “4Easysoft Screen Recorder”.

Select Snapshot

Step 3After it is connected, your iPhone screen will show up on your computer screen. Click the “Record” button to begin, and by clicking the “Camera” button, you can take a screenshot on Mac . In this way, screenshots on iPhone not working issues are solved.

Select Snapshot

Solution 2: Force Restart Your iPhone

Why not try to force restart your iPhone easily? This simple but effective way can resolve screenshot issues, whether it is screenshot on iPhone not working 15 or other models. Doing so will not erase data or settings on your iPhone but only reset the hardware and software connection to eliminate minor glitches.

iPhone 8 or newer: Press and quickly release the “Volume Up” button and repeat it on the “Volume Down” button. Next, press and hold the “Power” button until you see the Apple logo on your screen.

iPhone 7/7 Plus: Together, press and hold the “Volume Down” and “Power” buttons. Keep them on hold until the logo appears.

iPhone 6s or earlier: Press and keep the “Home” and “Power” buttons on hold at once, and wait until the Apple logo shows up on your screen.

Force Restart Iphone

Solution 3: Upgrade iOS Version

Most of the time, iOS being outdated will cause issues on your iPhone, including screenshot on iPhone not working. For this, a simple update on the system will fix bugs and compatibility issues.

• From the “Settings” app, look for “General” and tap on it, then aim for “Software Update”. If there’s an update available, tap “Download and Install” or “Update Now”; enter your passcode to begin.

Select Snapshot

Solution 4: Charge Your iPhone

Besides your system being outdated, a low battery can cause the iPhone to malfunction, giving you issues with taking screenshots on the iPhone. Therefore, to fix the screenshot on iPhone not working, ensure your device has enough power for all functions.

• Get your iPhone charger ready, then plug your device into it. You can even charge new iPhone without charger . Wait for a while to ensure it is charged enough. Check the battery indicator in the upper right corner to see if it is charging. Once it is above 20%, you can test out the screenshot functionality.

Charge Your Iphone

Solution 5: Contact Apple Support

Suppose none of the above simple ways resolved the screenshot on iPhone not working; the root cause of the issue could be more serious. In cases like these, contacting Apple Support is best, as their team can help diagnose and fix problems, and if needed, they’ll guide you through some advanced troubleshooting steps.

• Visit Apple Support, then browse the support topics and determine the issue that matches yours. You can call, chat, or schedule an appointment. Otherwise, you can go near the Apple Store or Authorized Service Provider for further inspection.

Contact Apple Support

Solution 6: One-click to Fix Screenshot on iPhone Not Working

Are the above solutions still not working to fix the screenshot on iPhone not working? If so, it might be time to consider a more comprehensive way with 4Easysoft iOS System Recovery This program is designed to address a more complicated system issue on iOS, like bugs or glitches, that could prevent your screenshot function from working. Whether it is an iPhone disabled, won’t turn on, a charging issue, a black screen, or is stuck in the Apple logo, this tool can resolve this in one click!

Step 1 Open the 4Easysoft iPhone Data Recovery , then select the “iOS System Recovery” button. Make sure to connect your iPhone to your computer using a USB cable, and then click the “Start” button to proceed.

Select Snapshot

Step 2Your device will be scanned, and information will be seen in the program. Click either “Free Quick Fix” for simple issues or “Fix” for further fixes. Suppose you choose the latter; you have to select between “Standard Mode” (fix simple issues and keep all data) and “Advanced Mode” (fix serious problems and delete all data).

Select Snapshot

Step 3After choosing, click the “Confirm” button. Confirm your device’s model, category, type, and more, then click the “Download” button. End the operation with the “Next” button to fix screenshots on iPhone not working.

Select Snapshot

Conclusion

Having trouble with screenshots on iPhone not working? Thankfully, you can resolve this problem with the solutions above, like force restart, updating your iOS system, charging your device, and more. But if you wish for a more advanced solution, why not take a screenshot with 4Easysoft Screen Recorder ? With this tool, you can mirror your iPhone to a bigger screen and record, then capture it with high quality and further enhance it with editing tools and more features. Meanwhile, to repair system problems that cause the screenshot functionality to break, use 4Easysoft iOS System Recovery . Get your iPhone screenshot back on service today!

Free Download

100% Secure

Free Download

100% Secure

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