Q: What are the differences between the free trial and the registered version?
The free version of 4Easysoft iPhone Data Recovery can only scan your data on the iPhone/iPad, quick fix the system, and restore your iOS device for three times. While the registered one supports all functions for you without limitations. You can use it to preview the files separately and choose the desired one to recover, fix many problems about the system, and transfer data from device to device.
Q: What iOS devices are supported by 4Easysoft iPhone Data Recovery?
It supports all iPhone models including iPhone 3GS/4/5/6/7/8/X/11/12/13/14/15/16, even with the latest iOS 18/17 system. What’s more, iPad Pro/Air/mini and iPod touch 2/3/4/5/6/7 are all supported by 4Easysoft iPhone Data Recovery. You can check the detailed tech spec
here.
Q: What should I do when failed to register because of the network error?
Register network error may be caused by unstable network connection, restricted web server, etc. Here are 4 common ways to solve this problem:
1.Check the internet and reconnect it. Please make sure you’re in a good network connection.
2.Check the firewall settings. Open Control Panel on your computer and go to Network and Internet. Click Windows Firewall under the Network and Sharing Center option. Then, you can turn off the firewall to avoid the restriction.
3.Reinstall 4Easysoft iPhone Data Recovery to have a try.
4.Turn off the VPN. If you launched VPN, the network connection will be unstable.
Q: Can I recover the iPhone data which is deleted long time ago?
It’s possible to do that. But the success rate depends on the iPhone status. If you are continuously using your iPhone, the data may be completely deleted. That’s because the lost data is saved in a special database with limited space, and the files that were deleted earlier can be replaced by recent data.
Q: Should I launch iTunes when recovering the data?
No. You’d better not open iTunes when using 4Easysoft iPhone Data Recovery. That’s because iTunes may cover the deleted data if you open the backup function.
Q: What kinds of data can be recovery by 4Easysoft iPhone Data Recovery?
For iPhone 4/3GS, iPad 1 and iPod touch 4, 4Easysoft iPhone Data Recovery can recover almost all deleted data, including the Text Content like Contacts, Messages, Call history, Calendar, Notes, Reminder, Safari bookmark, WhatsApp and App Document; and the Media Content, such as Camera Roll, Photo Library, Photo Stream, Message attachments, Voice memos, VoiceMail, WhatsApp Attachments, Photos, Videos, Music, etc. As for other devices, it supports recovering all the text contents.
Q: Can I recover multiple files at the same time?
Yes, you can. 4Easysoft iPhone Data Recovery enables you to preview all the deleted data and choose the desired ones to recover. You just need to tick several items and start recovering them simultaneously.
Q: How to recover the data from my stolen phones?
The data can be recovered only when you have backed up your device through iTunes or iCloud before. Launch 4Easysoft iPhone Data Recovery and choose the Recover from iTunes or Recover from iCloud mode. Then you can choose the desired files displayed on your screen to recover.
Q: Can I recover my data from iPhone if the screen is disable or broken??
If your device system is lower than iOS 11 which doesn’t need the Trust confirmation, you can recover the data from broken screen. You only need to make sure your device can be recognized by 4Easysoft iPhone Data Recovery.
Q: Can I recover the encrypted iTunes Backup files?
Yes, you can recover the encrypted iTunes Backup files if you know the right password of your iTunes. After you input the correct password, 4Easysoft iPhone Data Recovery will automatically scan all the data and recover them.
Q: How to backup call history on iOS 13 and higher system version?
Since iOS 13 and later system have improved the user security, you need to enter your device passcode 3 times to backup the important and private data.
Q: Why can’t I find any data through the Recover from iOS Device mode?
Maybe the deleted data have been overwritten by other data on your iOS device. But if you have backed up the data on your iTunes, you can change the mode to Recover from iTunes to access all the deleted data.
Q: Why can’t 4Easysoft iPhone Data Recovery detect my iPhone?
There are 4 solutions to fix this problem. Whether it’s caused by unstable connection or iTunes issue, follow the steps below:
1. Make sure 4Easysoft iPhone Data Recovery is updated to the latest version.
2. Reconnect your device to the computer. If you are using iOS 11 or higher system, please tap the "Trust" button on your iOS device to confirm the connection.
3. Change another USB cable to make sure the connection is stable.
4. The iTunes should also be updated to the latest one.
Q: Is it safe to use 4Easysoft iPhone Data Recovery?
Of course, yes. This program will scan your deleted files on your iOS devices, which is necessary for recovering data. But 4Easysoft iPhone Data Recovery will Not save any of your files or change any setting on your device.
Q: Should I prepare the latest version of iTunes to connect my device?
Yes. The latest version of iTunes is necessary for recovering deleted data from your iOS devices. This will make sure your device is compatible with our program. Otherwise, there may be recognition problems about your device.
Q: Where are my recovered data saved in?
After you use 4Easysoft iPhone Data Recovery to recover the deleted data, the files will be saved in the chosen storage path on your computer. And then, you can copy them to your iOS devices via
4Easysoft iPhone Transfer.
Q: What should I do if I receive the error "failed to analyze"?
If you have deleted many files on your iOS device, the analyzing time will be much longer. So you can follow the methods below to ensure the process goes smoothly.
1. Make sure the iTunes and this recovery program are updated to the latest version.
2. Unlock your iOS device first if there is a screen lock passcode.
3. Keep the USB connection stable during all the process.
4. If the iTunes backup files have been encrypted, please remove the iTunes password first. 5. Restart your iOS device and computer.
6. Close any running anti-virus program on your computer.
7. If the mentioned solutions don’t work, please contact
support@4easysoft.com for help.
Q: How to play the recovered WeChat voice messages?
When you recovered the lost WeChat voice messages, they were saved in AUD files, which is not supported by Windows Media Player, QuickTime, and other default tools. Audacity is one of the powerful tools to deal with all audio files. Just click the "File" menu, "Import" button, and then "Raw Data" button to add WeChat voice messages in Audacity. After opening the desired file, click the "Play" button to start. \
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